Shipping policy
General Information
All orders are processed and shipped from our warehouse within 4–10 business days after payment is received. Once your order has been shipped, you will receive an email containing your tracking information.
Shipping Rates
Shipping costs are automatically calculated at checkout based on your location, order size, and weight. You will see the final shipping fee before completing your purchase.
Delivery Times
Estimated delivery times vary by region:
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Belgium: 1–2 business days
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Netherlands: 2–3 business days
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Rest of Europe: 3–7 business days
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Outside Europe (worldwide): 7+ business days
Please note that these are estimated delivery times. Delays caused by customs, holidays, or carrier issues are outside of our control.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email. This allows you to monitor your delivery status in real time.
Lost or Delayed Shipments
We are not responsible for delays, losses, or damages that occur during transit once your package has been handed over to the shipping carrier. However, we will always assist you in tracking and resolving any shipping issues where possible.
Incorrect Addresses & Unclaimed Packages
Please ensure that all shipping information provided at checkout is accurate and complete. We are not responsible for orders that are lost or delayed due to incorrect or incomplete addresses. Packages returned to us due to incorrect addresses or unclaimed deliveries can be reshipped at the customer’s expense.
Shipping Coverage
We offer worldwide shipping. Certain regions may experience longer delivery times depending on local customs and carrier availability.
Contact
For any questions related to shipping or delivery, feel free to contact us at info@shoe-supply.be. Our team will be happy to assist you.